Skip to main content

Why am I getting a 403 error when trying to access a lead/contact? - Knowledgebase / Command / Contacts - GAP Support Team

Why am I getting a 403 error when trying to access a lead/contact?

Authors list

If you tried to click on a lead or contact and get a 403 error message, it could be because of one of the following reasons:

 

1. Has it been Archived or Deleted?

If you archive or delete a lead/contact, you will no longer be able to access that contact record in Command. A good first step is to check the Contact Archive settings page, to make sure it wasn't archived:

  • Click here to learn more about archiving contacts and restoring them back to your database.

If the lead/contact was fully deleted from the archive page, there is no way to find a record of it being deleted and there is no way to restore it. It must be created as a new lead/contact.

Teams Only

2. Are you accessing the correct account?

With the new teams release, we separated your personal and team Command accounts. Switch to the account you are not currently viewing (either your personal or team Command account) and see if you can access the lead/contact there:

  • Click here to learn how to switch between your personal and team Command account.


3. Did you share the lead/contact with a team member?

With the new teams update, we are changing the sharing functionality to "Make a Copy and Share." Because of this, any leads/contacts that you shared might be in another agent's account, due to data cleanup. Reach out to your fellow team members to make sure the lead/contact isn't in their personal Command account.

If you find that it is, this can be corrected by using the Account field to send the lead/contact to the team Command account, where that agent can release ownership to the team, then your Rainmaker can change ownership to you:

  • Click here to learn how to switch the Account on a lead/contact.
  • Click here to learn how to transfer ownership of a lead/contact.

KW Answers

Helpful Unhelpful