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When I upgrade or downgrade my monthly Twilio subscription, how long will it take to apply to my account? - Knowledgebase / Command / Command Settings / Twilio / Twilio FAQ - Your KWGAP Support Team

When I upgrade or downgrade my monthly Twilio subscription, how long will it take to apply to my account?

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If you upgrade your Twilio subscription, you will be charged a prorated amount, based on the day of the month you upgrade, and you will immediately receive the full number of upgraded credits, minus the credits you received for the current month. On the 1st of the next month, you will be charged for and receive the upgraded amount of credits, for that month, and will be on track with your new subscription.

If you downgrade your Twilio subscription, you will receive Marketplace payment credits (that will go toward your next payment), based on the day of the month you downgrade, and you will lose Twilio credits, based on the difference between your old Twilio subscription and the new. On the 1st of the next month, you will be charged for and receive the downgraded amount of credits, for that month, and will be on track with your new subscription.

  • Click here to learn how to make changes to your monthly Twilio subscription.


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