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What happens if someone who is not in my contact database texts my Twilio number? - Knowledgebase / Command / Command Settings / Twilio / Twilio FAQ - GAP Support Team

What happens if someone who is not in my contact database texts my Twilio number?

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If someone who is outside of an agent's contact database were to send a text to their Twilio phone number, the following will take place:

 

1. The user will receive a bell notification and a Kelle notification about the message received

 

2. A new contact will be created with the phone number being used as the first name.


    • The contact would also be marked as a lead and the phone number will be listed as the primary phone number.
      • If the agent is a part of a team this contact will be within their personal Command database.

3. The contact timeline will show the message that was received.

4. The credit counter will be updated.



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