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Use the Database Health Report in Command - Knowledgebase / Command / Reports - Your KWGAP Support Team

Use the Database Health Report in Command

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Access

1. Log in to http://agent.kw.com, with your KW login credentials.

 
2. Click the Reports icon, on the left sidebar.

 
3. By default, you will see your Reports dashboard. To see the team report (Rainmaker), click Select Team, at the top right of the page, and choose your team name from the drop-down.


Once you have selected your team, the production numbers on the Reports dashboard will update. You will then be able to use the filter drop-down to switch between all team members and each individual team member.

 

Database Health

The database health score looks at the amount of information you have for all of your leads and contacts. It calculates the score based on whether the contact/lead has the following information:

  • Name - 20%
  • Phone Number - 20%
  • Email Address - 20%
  • Physical Address - 20%
  • Social Media Profile - 4%
  • Tags - 4%
  • Home Anniversary - 4%
  • Birthday - 4%
  • Work Information - 4%

The more information you have for each contact/lead, the higher the score. When you see the color green, that indicates over 50% of your contacts/leads have that information added, while red indicates under 50% of your leads/contacts have that info.

 
1. Use the Compare toggle button to compare your database health metrics with other groups of KW agents.

 
2. Use the drop-down box to choose who you want to compare your score with. The comparison percentages will show up in gray, next to your percentages.

 

Database Activity Score

The Database Activity Score section gives you a percentage of contacts/leads that you have reached out to in the past 0-30 days, 31-60 days, 61-90 days, and 90+ days.


1. Use the Compare toggle button to compare your database health metrics with other groups of KW agents.

 
2. Use the Filter by drop-down to focus on a single type of activity, or use the comparison drop-down to choose who to compare your score against.


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