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Track Client Engagement with Your KW App and Site - Knowledgebase / Command / Contacts - GAP Support Team

Track Client Engagement with Your KW App and Site

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As your clients are viewing listings, saving searches, creating Collections, and interacting with your consumer Guides, you are are able to keep track of their activity.

Each person that creates an account on your KW App or Site will either become a new contact or will connect with an existing contact record, in Command (Contacts uses the email address, used in the registration and in the contact record, to connect with existing contacts), which is where you can view this activity. 

To learn how to track client engagement with your KW App and Site, follow the steps below: 

 

1. Log in to agent.kw.com with your Keller Williams login credentials.

2. Click the Contacts,, icon on the left sidebar, to access your contact list.

 

Contacts Dashboard View

Each of your contacts that have created an account on your KW app or site will have a green registered icon, next to their name. Also, you can use the Last Visited Column to see which contacts are interacting with either your KW app or site, and when they are logging in:

 

Contact Record 

Click on any of your registered contacts to see their consumer activity. Here you will see when they make edits to their collections, when they mark consumer Guide steps as complete, when they log in to either your KW agent site or app, and to see the listings they are visiting.

  • You can click on the listing link, when it shows that the client has viewed a listing, to see the actual listing on your KW agent site: 


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