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How can my contacts opt in or opt out of texts sent from Command? - Knowledgebase / Command / Command Settings / Twilio / Twilio FAQ - Your KWGAP Support Team

How can my contacts opt in or opt out of texts sent from Command?

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Initial Message

The first time you send a text to someone in your database, Command sends the following text to communicate the option recipients have to STOP receiving messages:

"Prefer a phone call or email? Reply STOP to unsubscribe."

No credits are discounted from your account for this message.

Opt Out

As you are sending texts through Command, whether through SmartPlans, bulk texts to your leads/contacts, or individual texts, the recipients will be able to opt out of receiving texts from your by responding with the following keywords (capitalization does not matter with these unsubscribe replies):

  • Stop
  • Stopall
  • Unsubscribe
  • Cancel
  • End
  • Quit

Only single-word messages will trigger the block. This will put their number on a Twilio list, and you will not be able to send them texts, using your Twilio account, even if you add them to a separate SmartPlan.

When they unsubscribe, the opt out message will come through to you, so you will be able to see that they have unsubscribed.

 

 

If you notice that they tried to unsubscribe by replying with "please stop" or something similar that is not in the list above, send them a text telling them to use one of the terms above (there is no way for you to do this for them, they must type in one of the words above).

 


Opt In 

If a client has unsubscribed, but wants to start receiving texts from you again, down the road, they can send a text to your Twilio number with one of the following keywords:

  • Start
  • Yes
  • Unstop

You will receive the message that they are resubscribed, and they will start receiving texts from your Twilio number going forward.

 

 

Please keep in mind that one Twilio credit will be charged for the Opt Out and Opt In keyword incoming messages.

 


Here is a chart that displays the different responses that recipients will receive when they send Opt-In or Opt-Out keywords.

 

 

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