When you transfer your contacts from the CINC export file to the "Command Contact Import Template", you will need to know how the fields in these two different systems match up.
- If you use the "Command Contact Import Template", you will notice CINC does not have information for some Command fields. You can manually fill in any blank fields in the "Command Contact Import Template" for those fields to import to Command.
- If Command does not have a field that is in CINC, you can create a "Custom Field" in Command. Manully add that information after your contacts have been imported. Click here to learn more about creating "Custom Fields".
- Leave any field blank on the "Command Contact Import Template" if you do not have data in that field. For example, do not enter "N/A".
The following table can help you determine how to match the CINC fields to the Command fields when you copy and paste to the "Command Contacts Import Template".
|Command Field Category||Command Field||CINC Field||Notes|
|Contact Name and Description||First Name||First Name|
|Middle Name||Initial||Not in CINC|
|Last Name||Last Name|
|Prefix||Not in CINC|
|Suffix||Not in CINC|
|Full Legal Name||Not in CINC|
|About||Not in CINC|
|Mobile Phone||Country Code||Not in CINC|
|Mobile Phone||Cell Phone|
|Home Phone||Country Code||Not in CINC|
|Home Phone||Home Phone|
|Work Phone||Country Code||Not in CINC|
|Work Phone||Work Phone|
|Email 2||Email CC|
|Address 2||Street||Not in CINC|
Not in CINC
|Key Dates||Birthday||Not in CINC|
|Status Group (Stage)||Captured/|
|Not in CINC|
|The CINC Contact Types do not match up with the System Tags in Command. Use a User (Custom) Tag in Command if there is not a match.|
|First Time Buyer|
|User (Custom) Tags||Tags||Groups in CINC do not export, manually add the contact groups as User (Custom) Tags in Command.|
|Other Source||Not in CINC|
|Added||Not in CINC|
|Social Media||Not a feld in CINC|